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New Billing Policy from 12th July 2021

Dear Patients

Today our goal at Nelson Plaza Clinic is the same as when we opened in 2010, to provide the highest quality healthcare with a focus on preventative health and chronic disease management.

To sustain and build on what we have achieved so far, we must be able to recruit and retain the highest quality GPs, Nurses and Admin staff. Unfortunately, the government’s neglect of Medicare and failure to maintain the rebates for GP services means that Nelson Plaza has been forced to introduced private billing from next month.

Some patients will continue to be bulk-billed for all consultations including:

  • Aboriginal and Torres Strait Islander Patients
  • Children 15 years and under
  • Centrelink healthcare card holders
  • DVA gold card

Some services will continue to be bulk-billed for all patients including:

  • Chronic disease management (for eligible patients)
  • Health assessments (for eligible patients)
  • Skin cancer excisions
  • Flu vaccinations
  • COVID-19 vaccinations


On 12th July 2021, standard GP consultations for patients other than the exceptions above will attract a private fee as follows:



Gap fee to patient














We recognise that this will be a challenge for some of our patients and we share your frustration that the government has refused to increase your Medicare rebate to even half of the recommended fees by the Australian Medical Association. However, we will not compromise our patients’ quality of care to postpone the inevitable introduction of fees.

Yours faithfully,

Nelson Plaza Management

Who we are

Nelson Plaza Clinic has been providing health care services to the Tomaree community since we opened our doors in 2010.

We are a progressive, intergrated practice that offers GP Services as well as Allied Health services (Physiotherapy, Exercise Physiology, Podiatry and Dietetics) – all under the one roof. Our aim is to work with our patients in creating the healthiest version of you.

Nelson Plaza Clinic is a fully accredited practice, independently recognized by AGPAL (Australian General Practice Accreditation Limited) for our adherence to the RACGP standards (Royal Australian College of General Practitioners).

Our family practice is dedicated to providing you and your loved ones with personalised, professional, and quality healthcare across a wide range of medical and Allied Health services.

Our purpose built facilities enable our doctors to provide you with quality care in modern and comfortable surroundings, in a way that still upholds the values of the traditional family doctor.

Our Vision: 

Working with you to create a healthier community

Our Mission: 

To provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and treat all patients with dignity and respect.

Click here to meet our dedicated team of health professionals:

Click here to see how we can help you with your health care needs

Where we are

We are located right in the heart of Nelson Bay, Port Stephens, inside Nelson Plaza Arcade. (Next Door to the Shell Service Station)


29 Stockton Street

Nelson Bay NSW 2315

PH: 02 4981 2555

Nelson Plaza



MON : 8am – 5pm

TUE : 8am – 5pm

WED : 8am – 5pm

THU : 8am – 5pm

FRI : 8am – 5pm

SAT : Closed

SUN: Closed (Until further Notice)

Closed Public Holidays